Privacy Policy for Aadhil Host Live Chat

By accessing or using Aadil Host services in any manner, you agree to the terms outlined in this Privacy Policy. This document explains how we collect, use, store, and protect your information.

1. Commitment to Privacy

Aadil Host is committed to safeguarding user privacy. This policy reflects our dedication to maintaining fair, secure, and transparent electronic data practices.

We ensure that any personal or business information collected is handled strictly in accordance with this policy and is never used in a manner inconsistent with it.

2. Use of Collected Information

We respect your privacy and collect information only for legitimate service-related purposes.

Information collected from users, including personal details and order-related data, may be used for:

• Providing and improving our services
• Generating reports and analytics
• Enhancing system functionality and performance
• Providing technical support and customer assistance

We do not use collected information for unrelated or unauthorized purposes.

3. Data Security and Legal Disclosure

We maintain appropriate physical, technical, and administrative safeguards to protect user data against unauthorized access, loss, misuse, or alteration.

In certain situations, we may disclose limited personal information if required by law or legal process, including:

• Valid court orders
• Government or administrative requests
• Compliance with applicable legal obligations

Any disclosure will be limited strictly to the information legally required.

4. Information We Collect

To provide our services effectively, we may collect the following information:

• Full name
• Email address
• Country
• IP address
• Time zone
• Mobile number
• Device details (make and model)

Additional information collected for integrations may include:

• Messaging application API tokens
• Secret keys for service integrations
• Mobile device identifiers for notifications and authentication

5. Mobile App Data Collection

When using the Aadil Host mobile application, additional permissions and data collection may apply.

• Call Logs: We may collect incoming and outgoing call logs from your enabled SIM card to synchronize with your CRM for tracking and analytics purposes.
• Contact Names: Contact names associated with calls may be synchronized to improve call identification and communication context.

Users can manage or revoke permissions for accessing messaging and device data at any time through their mobile device settings.

6. Information Sharing

Aadil Host does not sell, rent, or share user information with third parties under normal circumstances.

Information may only be shared in limited situations such as:

• Requests from verified legal or government authorities
• Payment gateway verification requirements
• Internal fraud prevention or investigation

In all cases, only the minimum necessary information will be disclosed.

7. Data Storage and Protection

User data is stored securely using industry-standard protection methods.

• Personal information is encrypted whenever applicable
• Messaging or operational data may be stored in an unencrypted format strictly for reporting and operational purposes

8. Cookie Policy

We use cookies and similar technologies to enhance user experience and improve our services.

Cookies help us:

• Deliver and optimize web and application functionality
• Understand user behavior and usage patterns
• Remember user preferences such as language settings
• Identify trusted devices for improved security

Users may manage or disable cookies through their browser settings.

9. CRM Mobile Application Privacy

Information Collected

• Call Logs: Call activity may be collected to provide CRM tracking and analytics.
• Contact Information: Contact names may be synchronized to improve caller identification and context.

How We Use This Information

• Synchronizing call logs with your CRM account
• Displaying call statistics and reporting insights
• Providing contextual caller information
• Improving communication management features

Data Synchronization

All mobile application data is securely transmitted and stored on Aadil Host servers associated with your account.

Data Security

We implement industry-standard security measures to protect data from unauthorized access, disclosure, alteration, or destruction.

Third-Party Access

We do not distribute or sell personal or call-related data to external parties. Information is used solely for providing and improving Aadil Host services.

10. User Consent

By installing, accessing, or using Aadil Host services, including the mobile application, you consent to the collection and use of your information as described in this Privacy Policy.

If you do not agree with this policy, you should discontinue use of the services.

11. Contact Information